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FAQ's


General

Where can I purchase your cribs?

Nestig cribs can be purchased only on nestig.com.

Can I add Nestig products to my baby registry?

Yes! We’re big fans of Babylist, which lets you add products from any website to your baby registry. Full instructions can be found on Babylist’s website here.

Do you have an affiliate or brand ambassador program?

If you are interested in partnering with us to help spread the word about Nestig, we’d love to chat! Please reach out to partnerships@nestig.com.

Can I get replacement parts for my Nestig products?

Yes! Please contact us at support@nestig.com and we can assist you with replacement parts.

I have another question that hasn’t been answered here.

Feel free to email us at support@nestig.com or text us at +1 (856) 499-5708 with any other questions you may have.


Cribs

Where are the cribs made and what materials are used?

Nestig cribs are made with sustainably harvested wood and non-toxic finishings. They are crafted in a family-owned factory in Brazil with decades of experience producing children’s products.

What’s included with a Nestig Crib?

The Snow, Cloud and Wave all include a mini-crib formation as well as the conversion kits to expand to a full crib and then to a toddler/junior bed. They also include a mattress for the mini-crib, but do not include a full sized crib mattress which will need to be purchased separately. The Mountain Crib includes the full crib and toddler/junior bed conversion kit.

What sized mattress will fit the full crib formation?

The full formation of every Nestig crib will fit any standard sized crib mattress. Our top pick for full crib mattresses is Newton Baby because of their washable, removable covers and breathable foam layer.

What sheets will fit the mini mattress?

Most standard bassinet sheet will fit the mini mattress, regardless of which model crib you purchase. Choose a sheet with 4-way stretch to help ensure a perfect fit. Our top pick is the Burt's Bees Baby Organic Bassinet Sheet!

What testing and safety protocols do you follow?

Nestig meets and exceeds the safety standards set by the Consumer Product Safety Commission (CPSC) and ASTM International, most recently the ASTM F833-15 standard. We’ve also taken our commitment to safety one step further by testing and certifying our products with the Juvenile Product Manufacturers Association (JPMA) whose requirements go above and beyond the mandatory governmental requirements.

 

Are Nestig Cribs Non-Toxic?

Nestig cribs are designed to be non-toxic and go above and beyond the mandatory safety requirements. The table below shows where our cribs stack up compared to the requirements.

Requirement Standard Nestig

Total lead content in paint
(CPSIA Section 101)

<.009%
<.001%

Total lead content in surface coating
(CPSIA Section 101)

<.009%
<.001%

Total lead content in substrate
(CPSIA Section 101)

<.01%
<.001%

Phthalates
(CPSIA Section 105)

<.1%

Undetectable


Trial & Return Policy

What is your trial & return policy?

All Nestig products are covered by our 30-day trial policy, which means that if you don’t love your product within 30 days of receiving it, you can return it for a full refund. The 30-day trial policy is only valid for products purchased directly from nestig.com. Just email support@nestig.com for instructions and we will schedule a time to pick the item up.

Does my product need to be unopened or unused?

No, please use it! We’d rather you get the full experience, using it as you normally would, so you can ensure that it's the right fit for your family. We’re confident that it will be!

Do I need to save the box I received my product in?

No need to save the box as the item will be picked up by a white glove team- we also do contactless if you’d like to leave the product in whatever state it is in (assembled or unassembled) outside your home.

When will I receive my refund?

The refund will typically be applied to the original method of payment within 5-7 business days of receiving the return.


Warranty & Registration

What products fall under your 18 Year Warranty?

Every Nestig crib is covered by our 18 Year Warranty.

What does your warranty cover?

Our warranty covers the original purchaser for any issues that arise due to manufacturing defects. It does not cover issues arising from misuse or from normal wear and tear (such as stains, scratches, and other forms of cosmetic damage). For our full warranty policy, please visit the Warranty page.

Where do I submit a warranty claim if I have a covered issue within my warranty period?

Please submit your claim via email to support@nestig.com.

Do I need to register my Nestig crib to qualify for the 18 year warranty?

No need! Every Nestig crib is automatically enrolled in the 18 year warranty program. However, we do still recommend that you register your product.

What is the product registration page used for?

In the unlikely event of a safety alert or recall, we would notify you based on the contact and product information you provided on the Register Your Product page. Doing so is optional, but we encourage all our customers to register their crib just in case.


Shipping

Where do you ship?

We ship to all 50 states in the United States.

How do I qualify for free shipping?

Every order on nestig.com includes free shipping!

How long does shipping usually take?

Because each Nestig product is made-to-order, delivery will take place around 2 weeks after you place your order with us.

Can I recycle your packaging?

The boxes that our products ship in can be recycled. Some of the packing materials inside the box are not recyclable- we know there is room for improvement here, but our first priority is to make sure that the crib arrives in perfect condition for safe sleeping.