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FAQ's


General

Where can I purchase your cribs?

Nestig cribs can be purchased only on nestig.com.

Can I add Nestig products to my baby registry?

Yes! We’re big fans of Babylist, which lets you add products from any website to your baby registry. Full instructions can be found on Babylist’s website here.

Can I get replacement parts for my Nestig products?

Yes! Please contact us at support@nestig.com and we can assist you with replacement parts.

How do I pay with Klarna?

1. Choose your crib and go to checkout
2. Go all the way through checkout, including entering your delivery details
3. When you go to the next page with payment information, there will be an option for Klarna.

I have another question that hasn't been answered here.

Feel free to email us at support@nestig.com or text us at +1 (856) 499-5708 with any other questions you may have.


Cribs

How early should I assemble my Nestig?

We recommend assembling your crib 3-4 weeks before baby's due date! That way, if baby comes early you're all ready. And while we don't anticipate it, if we need to send a replacement part for any reason (for example: if something was damaged in transit), we also will have plenty of time to make sure you're all set!

Where are the cribs made and what materials are used?

Nestig cribs are made with sustainably harvested wood and non-toxic finishings. They are crafted in a family-owned factory in Brazil with decades of experience producing children’s products.

What’s included with a Nestig Crib?

The Snow, Cloud and Wave all include a mini-crib formation as well as the conversion kits to expand to a full crib and then to a toddler/junior bed. They also include a mattress for the mini-crib, but do not include a full sized crib mattress which will need to be purchased separately. The Mountain Crib includes the full crib and toddler/junior bed conversion kit.

What testing and safety protocols do you follow?

Nestig meets and exceeds the safety standards set by the Consumer Product Safety Commission (CPSC) and ASTM International, most recently the ASTM F1169-19, ASTM F406-19 and ASTM F1821-19 standards. We’ve also taken our commitment to safety one step further by testing and certifying our products with the Juvenile Product Manufacturers Association (JPMA) whose requirements go above and beyond the mandatory governmental requirements.

Are Nestig Cribs Non-Toxic?

Nestig cribs are designed to be non-toxic and go above and beyond the mandatory safety requirements. The table below shows where our cribs stack up compared to the requirements.

Requirement Standard Nestig

Total lead content in paint
(CPSIA Section 101)

<.009%
<.001%

Total lead content in surface coating
(CPSIA Section 101)

<.009%
<.001%

Total lead content in substrate
(CPSIA Section 101)

<.01%
<.001%

Phthalates
(CPSIA Section 105)

<.1%

Undetectable

Do you offer assembly for Nestig cribs?

We do! We've partnered with Handy to make it easy for you to book a professional, ensuring that your crib is assembled safely. You can book your assembly through Handy, here.

Can Nestig cribs be used as sidecar sleepers?

While our mini-cribs all have wheels and can be placed next to your bed, our products aren't designed for co-sleeping.


Mattresses

Do your cribs come with mattresses?

The Cloud, Wave and Snow all come with custom mini-mattresses! We don’t include a mattress for the full size with purchase, but we do sell full crib mattresses on our site from trusted brands, Naturepedic and Lullaby Earth! These and any standard crib mattress will fit both the full crib and toddler bed for each of our crib models!

How big is the mini-mattress?

The Snow: 27.25 in x 17.2 in x 2 in

The Cloud: 27.5 in x 19 in x 2 in

The Wave: 27.5 in x 22.5 in x 2 in

What is the mini-mattress made out of?

Our standard 2" thick mini-mattress is hypoallergenic, has a non-removable 100% polyester cover, and is filled with 100% polyurethane foam. It is designed with a newborn baby in mind and complies with all US safety regulations :)

Do you have any premium mattress upgrades?

Yes! We have partnered with Lullaby Earth to create an extra breathable premium option which is available as an add-on. It's PVC and vinyl-free, made from food grade materials, and includes a removable breathable cover. You can purchase one or find out more information here.

What size mattress should I buy for the full crib and toddler bed?

Our full size cribs and toddler beds are compatible with any standard size crib mattress. We love Naturepedic, Lullaby Earth and Newton but choose whichever brand you like!

Which sheets will fit the mini-mattress?

Most standard bassinet sheets with 4-way stretch will fit the Cloud mini-mattress and the Snow bassinet. While listed dimensions may look different, the 4-way stretch allows sheets to fit our mini-mattress because the overall dimensions are similar.

Because the Wave mini-mattress is a bit wider, we have some more specific sheet recommendations. These sheets have animal and outer space patterns. These come in a 3-pack and have a bunch of either whimsical or simple patterns to choose from. These are more geometric patterns. We also have a partnership with the artisan shop Little Moose By Liza! For certain styles in her shop, you can choose the Wave mini from the dropdown bar, and for other styles, you can type the dimensions in (22.5 in x 27.5 in x 2 in)!

We’ve also found that Burt's Bees Baby Organic Bassinet Sheets work well for the Cloud, Snow and Wave! As always, reach out to hello@nestig.com with any questions.

Where can I find a waterproof mattress protector for the mini-mattress?

Our standard mini-mattresses for the Cloud, Snow and Wave are not waterproof, so a mattress protector would be a good idea! However, if you have the Lullaby Earth mini-mattress (our premium upgrade) for any model, the mattress is waterproof and won't need an additional mattress protector.

This website makes custom mattress protectors at a great price point. Simply type in the dimensions of the mini-mattress (Wave is 27.5" x 22.5" x 2", Cloud is 27.5" x 19" x 2", Snow is 27.25" x 17" x 2") and they will create one that will fit perfectly!

Another option for the Wave and Cloud, is the Nestig x Lullaby Earth mattress cover (be sure to select the correct model!). This is an extra cover for our Lullaby Earth mini-mattress, but it also works on top of the standard mini-mattress if you'd like. This cover provides waterproofing and it also features an extra-breathable honeycomb design :)


Trial & Return Policy

What is your trial & return policy?

All Nestig products are covered by our 30-day trial policy, which means that if you don’t love your product within 30 days of receiving it, you can return it for a full refund. The 30-day trial policy is only valid for products purchased directly from nestig.com. Just email support@nestig.com for instructions and we will schedule a time to pick the item up.

Does my product need to be unopened or unused?

No, please use it! We’d rather you get the full experience, using it as you normally would, so you can ensure that it's the right fit for your family. We’re confident that it will be!

Do I need to save the box I received my product in?

No need to save the box as the item will be picked up by a white glove team- we also do contactless if you’d like to leave the product in whatever state it is in (assembled or unassembled) outside your home.

When will I receive my refund?

The refund will typically be applied to the original method of payment within 5-7 business days of receiving the return.


Warranty & Registration

What products fall under your 18 Year Warranty?

Every Nestig crib is covered by our 18 Year Warranty.

What does your warranty cover?

Our warranty covers the original purchaser for any issues that arise due to manufacturing defects. It does not cover issues arising from misuse or from normal wear and tear (such as stains, scratches, and other forms of cosmetic damage). For our full warranty policy, please visit the Warranty page.

Where do I submit a warranty claim if I have a covered issue within my warranty period?

Please submit your claim via email to support@nestig.com.

Do I need to register my Nestig crib to qualify for the 18 year warranty?

No need! Every Nestig crib is automatically enrolled in the 18 year warranty program. However, we do still recommend that you register your product.

What is the product registration page used for?

In the unlikely event of a safety alert or recall, we would notify you based on the contact and product information you provided on the Register Your Product page. Doing so is optional, but we encourage all our customers to register their crib just in case. You can find the relevant information for your registration, including the model number and code, on the mattress support/platform of the crib!


Shipping

Where do you ship?

We ship to all 50 states in the United States.

How do I qualify for free shipping?

Every order on nestig.com includes free shipping!

How long does shipping usually take?

Because each Nestig product is made-to-order, delivery will take place around 3-4 weeks after you place your order with us. If an item is on backorder, the item will ship on the date listed under the product and shipping will take about a week.

Can I recycle your packaging?

The boxes that our products ship in can be recycled. Some of the packing materials inside the box are not recyclable- we know there is room for improvement here, but our first priority is to make sure that the crib arrives in perfect condition for safe sleeping.